TERMS OF SERVICE

Terms of Service

Welcome to Florescence Flower Studio! The www.florescennceflowerstudio.com site is provided by Florescence Flower Studio LLC and its affiliates and subsidiaries (“Florescence”, “FFS”, “we”, “us”, “our”) for your personal, non-commercial use, subject to all terms and condition of use as set forth here and all modifications and the rules that may be revised by Florescence. By using this Site you’re explicitly agreeing to these terms. Term “Site? includes www.florescenceflowerstudio.com and any online properties owned and operated by FFS.

Terms of Sale

By placing an order on www.florescenceflowerstudio.com, you agree to pay the price applicable for the product or service (including any sales taxes, surcharges, or delivery fees), and agree to the terms, restrictions, and conditions of the purchase as of the time you submitted the order. We will automatically bill the credit card submitted as part of the order process for such price. After placing your order, you will receive a confirmation email and a confirmation email once your order is fulfilled and ready for pick-up or delivery. All purchases are non-refundable.

Delivery

We offer local delivery for a flat rate of $15 in 10 miles radius. We deliver as far as West Bloomfield, Pontiac, Rochester Hills, Sterling Heights, Warren, Ferndale, Southfield. Questions? Please contact us at (248)565-5433.

Recipient or authorized receiver must be present at the time of delivery. Please be sure to give us a time frame when recipient will be at the address. If we fail delivery due to recipient or authorized receiver was NOT present, we can gladly reattempt the delivery under additional delivery fee charge.

Florescence Flower Studio LLC delivers flowers weekdays from 11am to 7pm and on Saturday 11am to 3pm. For same day delivery orders must be place before 10am.

Florescence Flower Studio LLC will be closed at any major Holidays. Please call us or follow our social media as we post there our holiday store availability. If you place an order for a major holiday, we will contact you and offer a refund or delivery of your order the next business day.

During busy holidays such as Valentine’s Day, International Women’s Day, Mother’s Day, Thanksgiving and Christmas, place your order at least 5 days in advance. Any later orders might not be processed. Customer may feel free to give us a call and discuss our flower availability at (248)565-5433. We’ll message you as soon as possible that we accepted and processing your order.

When placing your order and the recipient is in a HOSPITAL facility, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.

Sales Tax

Sales taxes are not included in the price of the products. We will automatically charge and withhold the applicable sales tax for orders placed through www.florescenceflowerstudio.com.

Cancellation Policy
To cancel a scheduled flower order (for a future pick up/delivery date), send an email to hello@florescenceflowerstudio.com with, “Cancellation Request / your order#” in the subject line and tell us the reason for cancellation in the email.

NOTE: To be eligible to receive a refund, the cancellation request must be placed within 48 hours from the time of purchase. Questions? Call us at (248)565-5433

If arrangement is already in process or completed, we won’t do a money refund.

Non-Delivery
All flower orders are final. No returns or exchanges. Once flowers leave our shop premises, Florescence Flower Studio LLC, is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you place an order and the recipient rejects delivery, whatever the reason, Florescence Flower Studio will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.

Quality
We provide the Products and Services "as is", "with all faults" and "as available”. If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Florescence Flower Studio LLC at hello@florescenceflowerstudio.com to discuss the matter. Claims must be made within 24 hours of delivery and clams will be treated on case-to-case bases. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

Flower and Vase Substitutions
Florescence Flower Studio LLC reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order or a certain flower is out of stock. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. Florescence Flower Studio flower arrangements are all one of a kind! Each arrangement is subject to flower availability and season.

Florescence Flower Studio attempts to use vases represented in the photos on our site, however in the event that we are unable to use these vases, we will subsitute it with a vase of a similar size or/and style.

Feedback

We welcome all comments, feedbacks, informations regards our Products and Services which you submit by website, email or phone message. Please note that feedback of any kind shall be considered non-confidential and become the property of Provide Commerce. By submitting your feedback on our Products and Services you hereby assign, and agree to assign, to Florescence Flower Studio LLC all of right, title and interest in copyrights and other intellectual property rights on a worldwide basis to the feedback, at no charge. We shall be free to use your feedback on an unrestricted basis.

Logos, Trademarks and Service Marks

Any of Florescence Flower Studio LLC trademarks, logos and service marks displayed on any site are the property of Florescence Flower Studio LLC. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Florescence Flower Studio LLC.

Copyright

All photographic images on the website are owned by Florescence Flower Studio LLC and are subject to protections under the Digital Millennium Copyright Act.

Contact Details

For any other queries in relation to our site please do not hesitate to email us at hello@florescenceflowerstudio.com

Florescence Flower Studio LLC

834 W 14 Mile Road, Clawson, MI 48017

Phone: +1 (248) 565-5433

Email: hello@florescenceflowerstudio.com